Widerrufsrecht

当然可以。以下是这段退货与退款政策的英文版 + 专为 Shopify 页面优化的格式排版，你可以直接复制粘贴到 Shopify 的“退款政策”页面中使用，排版简洁清晰，适合英文用户快速阅读。

Return & Refund Policy

Welcome to MOONLOOK Jewelry — We’re here to make your shopping experience shine. If something isn’t quite right, we’re happy to help.

Returns

  • Items may be returned within 14 days of delivery.

  • Returned items must be unused, in original packaging, and in resellable condition.

  • Customized or personalized items are non-refundable.

  • Please contact us at info@moonlookjewelry.com before sending your return, so we can guide you through the process.

Return Shipping

  • Return shipping costs are the responsibility of the customer.

  • Please use a trackable shipping method to ensure the item arrives safely.

  • Returns should be sent to the following address:

Pudong Street No. 39-1, Dapafubu,  
Longgang District, Shenzhen City,  
Guangdong Province, China 518129

Refunds

  • Once we receive and inspect the returned item, we will notify you of the result.

  • If approved, refunds will be issued to your original payment method within 5–7 business days.

  • Original shipping fees and return shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at info@moonlookjewelry.com within 48 hours of receiving your package. We will do our best to resolve the issue promptly.

Have questions? We're always here to help: info@moonlookjewelry.com 💌